FH Mobile Response User's Guide

The FIREHOUSE Software Mobile Response User's Guide is designed to help you configure and use FH Mobile Response on your mobile computer.

The FH database is kept on a computer at your fire station, and is managed by your installation of FH Standard or FH Enterprise. After following the directions in the FIREHOUSE Software Mobile Response Installation Guide, FH Mobile Response was installed on a mobile computer such as a tablet or a laptop, and the necessary records from the FH database were copied on to the mobile computer during the installation and configuration process. An FH Mobile Response server was set up to establish communication and data sharing between the mobile computers. At regularly scheduled intervals, data in the mobile database is automatically updated with changes in the FH database.

During an emergency, FH Mobile Response displays information in a format designed for use while in transit and on scene, and provides full map routing capabilities.

Note: You must install FH 7.13.39 or later to work with FH Mobile Response.

FH® technical support staff is available to answer your questions by telephone or email. Technical support hours are from 7:00 a.m. to 7:00 p.m. Central time, Monday through Friday, and from 8:00 a.m. to 12:00 p.m. on Saturday. Call 800-921-5300, option 2. You can also send an email to support@firehousesoftware.com.


Understand the server and client relationship

Understand the interface

Configure FH Mobile Response

Log into an FH Mobile Response server

Change to a different FH Mobile Response server

Display contextual pop-up information on the map

Change the view in the map

Create and manage tab groups

Manage information layers on a map

Add, edit, and delete map views

View location information

Find a location on a map

Work with GPS, tracking, and the map

Work with incident locations

Work with occupancy data from the FH database

Work with hydrant data from the FH database

Work with routing

Send, open, and delete email messages

Work with instant messaging (IM)

Work with detectors and sensors

View and load assigned incidents

Refresh an incident from the server

Publish to the incident server

Work with a specific incident

Work with local incidents

Create an incident report

Work with smart forms

Export an incident

Import an incident

Export resource information

Import resource information

Change your status

Print a map

Close a tab

Change map and data file locations

Download file updates

Access and use an on-screen keyboard

Configure map data skins

View the system log

Download file updates