Richmond Hill Fire & Emergency Services has been using Firehouse since 2009 and we are very happy with this software. It has made our records management much more streamlined. Our Captains are able to complete incident reports with ease and they like the fact that certain data is automatically transferred to Firehouse from our Computer Aided Dispatch system. We find the reports in Firehouse to be very helpful too. We are able to run several reports very quickly to analyze information such as response times, training records, training hours, fire prevention inspections, and much more. Firehouse has definitely improved how we track and update relevant information, such as training records, incident reports, fire inspections, and pre-plans. On a personal note, I would definitely recommend this software program.
Richmond Hill Fire & EMS, Ontario, Canada