Support for Firehouse Software. We’re Here to Help.

Whether you have a general support question, need technical assistance, or would like additional help with your FIREHOUSE product, we are here for you. Reach out and contact us any time by calling us direct or filling out the Support Request form on this page.

Support Requests

Give us a call or fill out the form on this page. You can reach us Monday-Friday 7 a.m. – 7 p.m.  (CT) at 800-921-5300 ext. 3    

Software Documentation

Software Documentation includes the latest product releases and release notes, guides, FAQs and more.

State Information and NEMSIS

State information for NFIRS and EMS reporting is available from state specific web pages. The NEMSIS Technical Assistance Center is available for any general NEMSIS issues and reporting questions.


Visit GoToAssist when working with one of our support technicians. They will provide you with the required information you need to login.


FIREHOUSE Software training will expand your knowledge and abilities with the software. With any of our popular training choices, our clients are always amazed at the volume of new things they learn about FH products. Contact us today if you would like to receive training.

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