Company Information

You need a powerful records management system to manage critical information.

FIREHOUSE Software, A Xerox Solution, is the best fire records management software in the industry, backed by the best support. That explains why FIREHOUSE Software is the most widely used NFIRS 5.0 incident reporting software package, and more fire departments and EMS agencies depend on FIREHOUSE Software for their records management needs than any other software.

FIREHOUSE Software is designed to make records entry and records management as easy as possible for fire departments and EMS agencies of all sizes.

Learn more about FIREHOUSE Software solutions.

FH version 7 Product Support Status - Effective 10/15/14

FIREHOUSE Software will continue to support our FH v7 records management software on supported Windows OS platforms through at least January, 2018.

There is potential for FH to continue FH v7 support beyond January, 2018, dependent on several things, including:

  • The level of ongoing customer demand for FH v7 in 2018 and beyond.
  • The ability to run FH v7 on Windows 10. Preliminary testing leads us to believe FH v7 will be fully supported on Windows 10, but we cannot fully confirm this until a “gold” release is available from Microsoft.

Clients planning for their future software needs should keep in mind that our new features are primarily being delivered in the FHnet platform. We encourage customers to consider planning their move to FHnet to take advantage of these new features, but should not feel any rush to do so if they are well served by their current FH v7 implementation.


Business Associate Agreement

Xerox Government Systems has developed a business associate agreement in compliance with the privacy regulations pursuant to Public Law 104-191 of August 21, 1996, known as the Health Insurance Portability and Accountability Act of 1996. Please download and print our business associate agreement if your local government is requesting this information to be on file. The business associate agreement is for your needs only. This form does NOT need to be submitted back to us.  Please keep the copy for your records. 

Initiatives - Xerox Government Systems is collaborating with the Center for Public Safety Excellence (CPSE), the International Association of Fire Chiefs (IAFC), the International Association of Fire Fighters (IAFF), the National Institute of Standards and Technology (NIST), and the Worcester Polytechnic Institute (WPI) to create a VISION for the future of the fire service.

Xerox Government Systems is the technical advisor for this project. We are assisting with software development, data solicitation and collection for the project. To learn how your department can participate, go to for more details.

Client Articles/Publications

Cedar Park TX. publishes article in Texas Fire Chief Magazine

James Mallinger, Assistant Chief of the Cedar Park Fire Department in Texas wrote a story for Texas Fire Chief Magazine detailing his department’s conversion from paper inspection reports to using mobile data terminals (MDTs) to file inspection reports. The department combines these powerful tablets to avoid duplication of effort by directly entering inspection records, eliminating the need to have paper forms. See more information about how the Cedar Park Fire Department utilizes the MDTs and FH Software at

The Secret of Our Success

FIREHOUSE Software has been developed with input from users from the beginning. Originally developed as a basic fire incident reporting package, over the years we have added features and new record areas requested by clients. We have developed a database for tracking client and prospect requests for new features, and use this list for developing new versions and FH products. Today, clients buy FIREHOUSE Software because it's the best software in the industry. But they keep using the software because we have the best support in the industry. Word of mouth continues to be the most important sales tool we have. We have been actively surveying customer satisfaction since 1997 to ensure that our clients are satisfied with the products and services. The survey results, are used to ensure that we are focusing on what's important…..our clients.

Xerox Business Name Change

The legal business entity name for FIREHOUSE Software has changed. Two things happened to the entity Xerox Government Systems, LLC in 2013.

  1. It had a name change to incorporate the Xerox name and drop the ACS designation.
  2. This company converted from a C Corporation (will use Inc. or Corporation in their name) to LLC status (limited liability company). Their conversion did not result in any legal ownership change. It generally just changes federal and state income tax status.

Neither of these changes resulted in the entity losing its old Federal TIN. We will still use the old Federal TIN for payroll tax, sales and use tax, unemployment tax, information reporting, and for general identification purposes.

The changes above do not change the entity with which the client has contracted.

However the change that occurred in part 2 above, and the elections the company made, did change the way the IRS will want us to complete a Form W-9. This entity is now a Disregarded Entity for federal income tax purposes. The W-9 has Xerox Corporation on the first line, and Xerox Government Systems, LLC on the second line. It also uses the Xerox Corporation TIN number.

This change should be reflected with our updated IRS W-9 form you can download for your documentation purposes. Please make sure this change it provided to your department's treasurer or municipality's accounts payable team.