Void a refund
Note: If the payment that the refund is applied to is set to VOID, the refund is also set to VOID because there is no longer a payment to apply it to.
- (If one is not open already) Open an existing account record.
-
Click the Payments/Refunds tab.
-
Under Refunds, select the refund you want to void, and then click Open.
The Refund dialog box appears.
-
Choose Form → Mark Payment As → VOID Payment.
A warning dialog box that the refund is about to be voided appears.
-
Click Yes.
The statement This refund has been marked VOID appears in red text, near the top and center of the Refund dialog box.
- In the Refund dialog box, click Close.
- In the Account dialog box, click Save, and then click Close.