Recall an invoice from collections

Caution: Once a payment is sent to collections, only an Accounts Receivables administrator or a user with FH administrative access can recall the invoice from collections.

Note: The invoice must have the status of "open" to be recalled.

1. (If one is not open already) Open an existing invoice.

2. Choose Form → Mark Invoice As → Recalled from Collection.

   The field Date Recalled from Collection appears in the upper right corner of the Invoice dialog box.

   

3. (Optional) Change the date to the left of Date Recalled from Collection, or click the lookup button and use the calendar that appears to select the date.
4. In the Invoice dialog box, click Save, and then click Close.