Review and respond to QA/QI notes

Quality assurance (QA) measures compliance against certain necessary standards. Quality improvement (QI) is a continuous improvement process. QA is required and normally focuses on individuals, while QI is a proactive approach to improve processes and systems. Standards and measures developed for quality assurance, can inform the quality improvement process.

When you complete an incident in FH Medic, it is reviewed by administrators on the FH Medic Cloud.  Sometimes questions may arise concerning the incident, and administrators can respond with questions and review notes, which can be reviewed in FH Medic. You can also respond to those questions and notes, and view a history of the notes.

1. Choose FH → Incident → Review Notes.

   The Review Notes page appears, displaying any messages from the QA/QI reviewer on the FH Medic administration site.

   

2. (Optional) At the bottom of the page, under Respond to Admin, in Message, type the message you want to send, then click Send.

3. Double-click the QA/QI note you want to view the details for.

   The Administrative Notes dialog box appears, indicating what changes need to be made to the PCR.

   

4. (Optional) At the bottom of the dialog box, in the blank field, type the message you want to send, then click Send.
5. Click Continue.
6. In the upper right corner of the page, click Close.