View, process, and delete incidents in your bucket

A bucket is a logical container for incidents that a specific administrator is responsible for reviewing, approving, and so forth. If you are an administrator assigned to a bucket, you can view the incidents in your bucket, respond to the incident as needed, and remove the incident from the bucket.

Information on creating a bucket is available in Create, edit, or deactivate buckets for incidents. Information on assigning an incident to a bucket is available in Add quality assurance (QA) and quality improvement (QI) notes to an incident and Start a batch process on selected incidents.

  1. (If you are not already at the Home page) In the upper right corner of the interface, click Home.

    Your department's FH Medic Home page appears.

  2. Under Quick Links, click My Buckets.

    The My Buckets page appears, listing any buckets that you are assigned to.

  3. Do one of the following.

    ClosedView a bucket's contents

    • For the bucket whose incidents you want to view, click Tickets to the right of the bucket name.

      A button and a table listing the incidents in the bucket appears in the bottom half of the page.

    ClosedProcess an incident
    1. View a bucket's contents, as described above.

    2. In the table, for the row containing the incident you want to work with, click Details.

      A separate web browser window opens, and the Incident Details for Incident Number page appears in it.

    3. Use the icons and fields on this page to work with the incident as needed.
    ClosedDelete incidents from your bucket
    1. View a bucket's contents, as described above.
    2. In the table, for the row for each incident you want to delete from the bucket, select the check box for each incident.

    3. Click Remove checked items from inbox.

      The incident disappears from the list.