Connect with the Macintosh client
You can connect to your FIREHOUSE Software application on the FH Cloud from Macintosh computers by using the FH Web Macintosh client.
Navigate to your department’s home page on the FH Cloud.
The URL for this home page will have the following format.
On your department's home page, at the bottom of the left column, click Useful Links.
The Quick Links page appears.
Click Web Clients.
The Web Client Installation page appears.
Click Mac OS X Client.
The FH Web Mac Client page appears.
In the first step on that page, click the "here" link.
The installation wizard downloads.
Install the FH Web Edition client as the Macintosh client.
Navigate to the location where you downloaded the
fhweb-client.mac.dmgfile, hold down the Ctrl key on your keyboard, and double-click the file.
A message that the
fhweb-client.mac.dmgfile is from an unidentified developer appears. This is normal, since the file you downloaded did not come from the AppStore.
The Welcome screen to the FH Web Edition Mac Client Installer wizard appears.
The Standard Install screen appears.
A warning message that the package may fail to install appears. This message is also normal, depending on the security settings on your computer.
Click Install Anyway.
After the client software finishes installation, the Summary screen appears, with a message that the installation was successful. Over the screen, a dialog box appears, prompting you to keep or discard the FH Web Edition Mac Client installation wizard.
- Click Move to Trash.
On the Macintosh dock at the bottom of the screen, click the Applications icon.
The Applications window appears, and the FH Web Edition icon appears in it.
Double-click theFH Web Edition icon to launch the FH Cloud client.
The Connection dialog box appears, populated with your company's home page URL.
- In a web browser or an email from FIREHOUSE Software support, locate the URL you were sent by FIREHOUSE Software support when your account was first set up.
Copy the portion of the URL between
Example: If the URL you were sent was
you would select and copy
- In Host Address, paste the copied portion of the URL.
A logon dialog box appears.
Enter your FH Cloud logon credentials, and then click Sign In.
The Program Window appears, listing the FIREHOUSE Software applications you have access to through the FH Cloud.
Double-click the FIREHOUSE Software icon.
A blank FH Web page appears, with an FH Web logon dialog box over it.
In User name and Password, enter your network username and password, and then click Sign In.
On your first login, you are prompted to change your password.
Note: The first time you log into FH Cloud, FH Enterprise launches, expands the database, creates settings, and more. A dialog box prompting you to log out and restart FH Enterprise appears.
(If you are prompted to change your password) Do the following.
The Change Password dialog box appears.
Enter and confirm a new password, and then click OK.
Passwords must meet the following requirements:
- Be 8 characters in length.
- Contain three of the four character types (capital alpha, lower-case alpha, numbers, special characters).
Be different than your previous password.
Example: Below are four example passwords.
Notification that your password has changed appears.
FIREHOUSE Software appears in a new application window.
- (If the prompt to restart FH Enterprise appears) Log out, and restart FH Enterprise as instructed.