Troubleshooting Errors

Try the following steps when you encounter an error in FH.

  1. Restart workstation.
  2. Make sure all FH users are out of system.

  3. Run database tools.

    Information on database tools is available in Database Tools.

  4. Recreate steps leading to error.

  5. Send this error information to FH technical support.

    1. Press Copy to Clipboard (if available)or highlight Description of Error to copy the error report.
    2. Create a new email message to support@firehousesoftware.com.
    3. Describe the steps you were taking before the error occurred.
    4. With the cursor in the body area of your email, press Ctrl + V keys (the error message is pasted into email).
    5. Send email.
    1. Press Print.
    2. Fax error report to 1.515.288.4825.

  1. Press OK.

    1. Allow process to finish.
    2. Check the results if possible.
    3. Have all users exit FH.

    4. Run database tools.

      Information on database tools is available in Database Tools.

    5. Recreate steps leading to error.

    6. Send this error information to FH technical support.

      1. Press Copy to Clipboard (if available)or highlight Description of Error to copy the error report.
      2. Create a new email message to support@firehousesoftware.com.
      3. Describe the steps you were taking before the error occurred.
      4. With the cursor in the body area of your email, press Ctrl + V keys (the error message is pasted into email).
      5. Send email.
      1. Press Print.
      2. Fax error report to 1.515.288.4825.

    7. (If additional error messages are displayed) Do the following.

      1. Press Cancel, or the Esc keyboard key.

        FH may terminate at this point.

        Note: You may need to use Ctrl + Alt + Delete to exit the process.

      2. (If FH did not terminate automatically) exit FH.

      3. Run database tools.

        Information on database tools is available in Database Tools.

      4. Recreate steps leading to error.

      5. Send this error information to FH technical support.

        1. Press Copy to Clipboard (if available)or highlight Description of Error to copy the error report.
        2. Create a new email message to support@firehousesoftware.com.
        3. Describe the steps you were taking before the error occurred.
        4. With the cursor in the body area of your email, press Ctrl + V keys (the error message is pasted into email).
        5. Send email.
        1. Press Print.
        2. Fax error report to 1.515.288.4825.