Troubleshooting Errors
Try the following steps when you encounter an error in FH.
- Restart workstation.
- Make sure all FH users are out of system.
-
Run database tools.
Information on database tools is available in Database Tools.
- Recreate steps leading to error.
-
Send this error information to FH technical support.
I have Internet access
- Press Copy to Clipboard (if available)or highlight Description of Error to copy the error report.
- Create a new email message to support@firehousesoftware.com.
- Describe the steps you were taking before the error occurred.
- With the cursor in the body area of your
email, press
Ctrl + Vkeys (the error message is pasted into email). - Send email.
I don't have Internet access
- Press Print.
- Fax error report to 1.515.288.4825.
-
Press OK.
Process continues
- Allow process to finish.
- Check the results if possible.
- Have all users exit FH.
-
Run database tools.
Information on database tools is available in Database Tools.
- Recreate steps leading to error.
-
Send this error information to FH technical support.
I have Internet access
- Press Copy to Clipboard (if available)or highlight Description of Error to copy the error report.
- Create a new email message to support@firehousesoftware.com.
- Describe the steps you were taking before the error occurred.
- With the cursor in the body area of your email, press
Ctrl + Vkeys (the error message is pasted into email). - Send email.
I don't have Internet access
- Press Print.
- Fax error report to 1.515.288.4825.
-
(If additional error messages are displayed) Do the following.
-
Press
Cancel, or theEsckeyboard key.FH may terminate at this point.
Note: You may need to use
Ctrl + Alt + Deleteto exit the process. - (If FH did not terminate automatically) exit FH.
-
Run database tools.
Information on database tools is available in Database Tools.
- Recreate steps leading to error.
-
Send this error information to FH technical support.
I have Internet access
- Press Copy to Clipboard (if available)or highlight Description of Error to copy the error report.
- Create a new email message to support@firehousesoftware.com.
- Describe the steps you were taking before the error occurred.
- With the cursor in the body area of your email, press
Ctrl + Vkeys (the error message is pasted into email). - Send email.
I don't have Internet access
- Press Print.
- Fax error report to 1.515.288.4825.
-