Void a payment

1. Open an existing payment or credit adjustment record.

2. Choose Form → Mark Payment As → VOID Payment.

   A warning dialog box that the payment is about to be voided appears.

   

3. Click Yes.

   A prompt dialog box appears, asking if you would like to add an insufficient funds fee item to the invoice.

   

4. (If adding an insufficient funds fee) Do the following.

   1. Click Yes.

      The Add Insufficient Funds Fee dialog box appears.

      

   2. Click Add Fee.

      The Invoice Item dialog box appears.

      

   3. Fill out the fields as necessary to add an insufficient funds fee invoice item.
   4. Click Save, and then click Close.

5. (If not adding an insufficient funds fee) Click No.

   A confirmation dialog box appears, indicating that the payment is marked as void.

   

6. Click OK.

   The statement This payment has been marked VOID appears in red text, near the top and center of the Payments & Credits dialog box.

   

7. In the Invoice dialog box, click Save, and then click Close.