Void a payment

  1. Open an existing payment or credit adjustment record.
  2. Choose Form → Mark Payment As → VOID Payment.

    A warning dialog box that the payment is about to be voided appears.

  3. Click Yes.

    A prompt dialog box appears, asking if you would like to add an insufficient funds fee item to the invoice.

  4. (If not adding an insufficient funds fee) Click No.

    A confirmation dialog box appears, indicating that the payment is marked as void.

  5. Click OK.

    The statement This payment has been marked VOID appears in red text, near the top and center of the Payments & Credits dialog box.

  6. In the Invoice dialog box, click Save, and then click Close.