FH Mobile Response Installation Guide

The FIREHOUSE Software Mobile Response Installation Guide is designed to help you install and configure new installations of FH Mobile Response.

Information on using FH Mobile Response is available at http://www.firehousesoftware.com/webhelp/FHMobileResponse/Default.htm, under FH Mobile Response Basic User's Guide.

The FH database is kept on a computer at your fire station, and is managed by your installation of FH Standard or FH Enterprise. FH Mobile Response is installed on mobile computers such as a tablet or a laptop. Occupancy, inspection, patient care, and incident command records are then copied from the FH database on to the mobile computer, creating a mobile database. An FH Mobile Response server is set up to establish communication and data sharing between the mobile computers. At regularly scheduled intervals, data in the mobile database is automatically updated with changes in the FH database.

During an emergency, FH Mobile Response displays information in a format designed for use while in transit and on-scene, and provides full map routing capabilities.

FH® technical support staff is available to answer your questions by telephone or email. Technical support hours are from 7:00 a.m. to 7:00 p.m. Central time, Monday through Friday, and from 8:00 a.m. to 12:00 p.m. on Saturday. Call 800-921-5300, option 2. You can also send an email to support@firehousesoftware.com.

 

System requirements

Understand the server and client relationship

Checklist for installing FH Mobile Response

Install the FH Mobile Response server

Install FH Mobile Response on a client computer

Configure the client to find the FH database

Synchronize the client with the FH database

Configure the client to find the FH Mobile Response server

Register FH Mobile Response

Troubleshooting your installation