To ALL the Tech Support for Firehouse: Thank You all sooo much for your support (and patience). All the Fire Stations are once again up and running with no errors. You are, by far, the best support team I've dealt with in many moons.

Helene Trevino
System Support
Fayetteville Fire Department

I know there are a ton of features that I have not even scratched the surface to find. Everyday I accomplish a little something different - and it makes my job so much easier. It's quite an amazing program - and so well designed.

And later...

Thanks for the help. FH continues to make our life easier and we are consistantly building our data base in the inventory and occupancy modules. All hydrant records are now in and being used as well as all our apparatus and maintenance records. It's amazing and mindblowing at times!
Mecie Simmons
Pinecroft-Sedgefield Fire Department

I installed it and had it up and running in less than an hour. Anyone who is not using this program is wasting time and energy. It has simplified all the departments record keeping and training into one spot where I can easily access it all at once. Keep up the good work!

Ian O'Connor Captain/Training Officer
Lewis & Clark Rural Fire & Protection

I had several problems that needed addressed due to our local area network. I called upon several of the technical support people for assistance and wanted to say thanks. A super thank you to one technical support person who I know spent at least three hours on the phone with me in one week and did not necessarily have too. The extra effort was invaluable to me and the Harrisonville Fire Department.

Thank you,

Captain Nathan Carpenter
Harrisonville Mo. Fire Department

I wanted to take this opportunity to thank FH staff for stopping by the station. The training session really got the guys motivated to begin using the software (and myself in crash-course mode, so that I can answer their questions!). I am extremely pleased that we chose FIREHOUSE Software. Much thought obviously went into it's development for the fire service. My hat's off to your team.

Regards,

Gary W. Easterwood
Training Officer - Seabrook Fire Department

Wow! Let me just say that I am *very* impressed with your prompt *and* detailed response to our problem. (Two emails in less than 3 business hours.) It sounds like you are right on the money with your assessment since the computer we are having this problem on is a PIII 450mhz.

It is refreshing to get this kind of a response from technical support. I've gotten all too many responses that take two, three, or more days to reach me. And when they do, I often wonder if they even read what my problem since their "help" is not even close to solving my problem.

Thank you very much.

Aaron Seeley
City of Roseville

Just a quick note to express our satisfaction with your tech support team. I have been working with your staff on a Report Writer technical issue and I really appreciate their patience and professionalism while working with me.

Thanks,

David Boyd, Systems Analyst
City of Oak Ridge

I'd like to thank the technical support staff who helped solve the problem I was having with FIREHOUSE Software. It has been working fine the last couple days. Thanks for your prompt callbacks and service!

Joyce (Chesterfield Township Fire Dept., Michigan)

After looking and considering a couple of other packages, and even investing in another package, that took forever to set up, and then another 12-18 months to get that special package to make the program complete........ Yours is by far the easiest to set up, to learn, and to use. With my minimal knowledge of Windows, I was able to set it up and start using it the first day. So, thanks for the best software that I've encountered, and continued success.

Ed. R. McKinney,
Fire Chief Arlington Heights Fire Department, Ohio.

"THANK YOU FOR ALL OF YOUR HELP!!! It is very comforting to know I can get help when I need it."
Thanks, Chris Creech

"I also wanted to thank you folks for your rapid response. I've used FIREHOUSE Software's technical support twice now and you guys have always provided prompt, friendly and of course, helpful responses.

Thanks again!"

Joe Harrigan, McMurdo Fire Dept. (Antarctic Support Associates)

"Of all the programs out there, FIREHOUSE Software is the best so far for fire inspection tracking. We have been using FIREHOUSE Software mostly for the Fire Prevention activities in our town since 1997. The program has been great, and with very little work, you can customize most reports and lookup tables to fit your needs.

We use NFPA codes, and the original FIREHOUSE Software is set-up with the UFC. I erased all of the UFC data, and as we complete inspections, we add the appropriate NFPA data."

And on another occasion:

"I just wanted to drop a quick thank you to your tech support staff for their outstanding help. I was having major problems installing the 5.1.24 update in our station (due to problems outside of FH) and ... [the support reps] had patience and understanding of the issues. They returned my calls immediately, and step by step, they evaluated the problems and walked me through the process. The end result was typical Visionary....OUTSTANDING! My thanks to you and your staff, keep up the great support!"

Tim Smith, Fire Marshal
Orange, CT

"I am in the Fire Prevention office with Tempe Fire Department, Tempe, Arizona. We have been using the software for about a year and a half in our office and have just begun using it for suppression. From what we have been able to track and report on to this date, I would say that it is definitely not an afterthought module of the software. We have had great success with it and the willingness of FIREHOUSE Software to receive comments or recommendations for ways to improve the software for everyone.

Although we started with no records in the system, we have imported information from our sales and tax department as well as such information as sprinkler system coverage for each address from our building safety department. With just those two departments we went from zero records to over 6000 occupancy records.

We are not just updating the information on each occupancy as we do the inspections. Quarterly reports which we provide to fire administration used to take days to compile. Last month I printed out all of the necessary reports in less than 30 minutes. At this point I think it is one of the strongest modules in the software and its ability to provide quick, accurate data is limited only by the users imagination. I hope this helps in your view of Occupancies."

Fred Guelich

Border City Fire Department, Geneva, NY

"Hello, I am Walter Mumford, 1st Assistant Chief, Border City Fire Department, Geneva, NY. I am just writing to tell you that FIREHOUSE Software is the best investment our Board of Fire Commissions could have ever made!!! It has cut the amount of time I use to do necessary paper work by three quarters. When I presented it to our commissioners it sold itself (for all the reports you can generate)."

Walter Mumford, 1st Assistant Chief

"I would like to thank you again. Your crew there is outstanding for you fixed my problem again. I can't tell you how good you guys/girls are doing. I can and do tell the other fire chiefs what a great program this is especially the support side. I will keep on spreading the word for you. Again, I do thank you for your time and outstanding support."

Mark Pifer, Holley-Navarre Fire Department

"Thanks for all your help. I appreciate the technical support from FIREHOUSE Software , and I also appreciate being able to say "walk me through please", and not getting the feeling that I'm a computer dummy! If the truth be known, I sort of am, but I'm getting better, thanks to tech support like you guys!"
Thanks,

Jean Kempker, Office Mgr, Holts Summit Fire Protection District

"... I haven't had the opportunity to talk with you in a while but I wanted to let you know how much we are enjoying FIREHOUSE Software. We've expanded its capability to including mapping and preplan drawings and actually access the database directly from our first due apparatus.

Thanks again for all your help."
Bill Johnson, Assistant Fire Chief
Georgetown City Fire Department - Georgetown, South Carolina

"Just wanted to say that this program never ceases to amaze me. You all have done a great job. Thanks for a quality product."

Fairmount Fire Protection District

"The Fairmount Fire Department has successfully used FIREHOUSE Software on a notebook computer mounted aboard our Pierce Engine for more than a year. We have built a detailed pre-plan database along with facility chemicals to the CAMEO database through FIREHOUSE Software. It has come in very handy on many calls, and surrounding departments are quite impressed with our ability to easily retreive pre-plan, chemical and hydrant information from the cab of our engine."

Mike Piper - Fire Inspector, Fairmount Fire Protection District

"I'm Assistant Fire Chief for the 132 FW Fire Department located at the Des Moines International Airport. I also serve as a volunteer Assistant Fire Chief for the Indianola Fire Department. I have used FIREHOUSE Software for several years now in both departments. The 132 FW Fire Department was recently inspected by an Air Force Inspection team for compliance of training records. We were also inspected by the Federal Aviation Administration for compliance of training requirements pertaining to Aircraft Rescue and Fire Fighting. I was very pleased with the outcome of both inspections. Both inspectors praised our department for the outstanding training records. The format of the data was easy for both inspectors to interpret.

For the Indianola Fire Department I have been very busy providing the Fire Chief, City Manager, Council Members, and Mayor with departmental data collected over the last several years, indicating the need for some full-time staff. As in most volunteer departments, staffing for emergencies can be very difficult at best during the day, as volunteers are away from the area working their career jobs. With the use of data collected over the last few years, the City Council approved the hiring of six full-time staff. These people will assure that our community has personnel available to respond to their calls for assistance when needed.

Without the use of the FIREHOUSE Software, the inspections at the airport, and the information needed to convince the Indianola City Council would have been much more difficult. I would recommend FIREHOUSE Software to any department looking for an excellent management tool in tracking all aspects of fire department related activities."

Sincerely,

Chuck Davey, EMT-P/Asst. Fire Chief
132 FW Fire Department/Indianola Fire Department

"... You guys are good! I will certainly mention the excellent tech support when I recommend FIREHOUSE Software to any other departments I talk to in our area that are looking to buy a software program.

Thanks again . . ."

Bill Waterhouse, Ledyard Fire Co.

"I need to take a minute to thank you for your help with my support issues. The Chief was very pleased with your quick response and clear direction in this matter. The fire service is a high stress environment with numerous distractions, so corresponding by email is very useful. The email support seems to us a great selling point."

Thanks!

From Dan Benson
Marietta Fire Dept, OH

"Norwalk, IA was one of your first customers, purchasing your entire program, and participating in the software development prior to the first release. Thank you for your support and your outstanding software product."

Ed Schellhase, Chief, Norwalk Fire Department

"...The customer service and support we received from you was excellent. Never before have I experienced the level of assistance that you gave us.
Your product is working very well for us and I greatly appreciate your attitude and help. Should any of my peers ask about inspection software I'll be heading them in your direction. Please pass my thanks on to any others that have helped in our conversion."

Sincerely,

Doug Bleeker, Lieutenant, Fire Prevention Division - Spokane County Fire District

"Thank you
Just wanted to send a note thanking everyone who has helped me with FIREHOUSE Software. Everyone that I have dealt with has always been helpful, courteous, and prompt with their assistance. I have dealt with tech support before and have not always had productive experiences. Again thanks, I really appreciate the help."

Dan Kerhlikar, Springfield Fire Department, Springfield IL

"I have to hand it to you guys. You've hit the nail right on the head again. Can't tell you how nice it is to be able to get such quick and accurate answers to problems."

Chief Sharpe, Brookfield Fire Department, Brookfield, WI