2007 Customer Satisfaction Survey Results
1. What version of FH are you currently using?
FH Enterprise 20%
FH Standard 74%
FH Web 6%
2. Do you feel that FH modules contain the features/functions necessary to meet your department's needs?
Yes 83%
No 11%
No Answer Given 6%
3. How would you rate the overall quality of training you received for FH?
Excellent 11%
Above Average 14%
Average 14%
Poor 7%
No Answer Given 55%
4. What is your overall assessment of FH technical support?
Very Satisfied 29%
Satisfied 39%
Neutral 16%
Somewhat Dissatisfied 5%
Very Dissatisfied 2%
Not Using 5%
5. How would you rate FH technical support quality and performance compared to other general software applications you use?
Excellent 27%
Above Average 30%
Average 31%
Poor 3%
6. How do you rate the overall timeliness of support staff response?
Excellent 22%
Above Average 32%
Average 33%
Poor 5%
7. What is your preferred technical support delivery method?
Email 25%
Phone 62%
Website 5%
Other 2%
8. Would you recommend FH to other agencies?
Yes 92%
No 5%
No Answer Given 3%
9. Does your department plan on doing business with FH in the future?
Yes 93%
No 2%
No Answer Given 5%
