Support & Training

News Alerts

  • Give thanks and enjoy the upcoming holiday!

    FH Technical Support Thanksgiving Holiday Hours

    Thu. November 27 = Office Closed. Emergency/on call staffing only

    Fri. November 28 = Open with limited staffing. Full support for any emergency issues. Non-urgent requests will be serviced as time permits

    Sat. November 29 = Regular Saturday hours.

    Mon. December 1 = Regular hours 


FIREHOUSE Software has created some pre-recorded instructional webcasts providing detailed steps for you to resolve some of the most frequently asked questions by our clients to the FH technical support team.

Select the video you wish to view, then follow along with the displayed prompts.


Video Tutorials for Setting up NEMSIS

Many municipalities are transitioning to the NEMSIS code set. To assist you, we've produced a couple of new videos. You will need to perform multiple items to make your system compliant, and this email provides information on these items. To assist you with the process, we have created a couple of short videos to follow.

FH Standard clients


FH Enterprise clients