Many Americans are without health insurance coverage and not qualified for Medicare and/or Medicaid. EMS services are delivered without regard to a patient’s ability to pay. During a medical emergency, it’s often difficult to ask for a patient’s name and address. Even if a social security number or health insurance information can’t be obtained, the lack of that information would never influence the delivery of services.
ACS is knowledgeable and sensitive when it comes to the differences between traditional consumer debts and medical billing claims. We help EMS crews gather as much information as possible after the patient is transported in order to collect additional data needed for billing purposes. When crucial billing information and authorization is unavailable, we resolve the situation as beneficially as possible with proven collection techniques, including the use of insurance eligibility research services. This allows Fire Department and other EMS Providers to increase revenues while minimizing citizen complaints.