The Secret to Our Success

ACS FIREHOUSE Solutions has been developed with input from users from the beginning. Originally developed as a basic fire incident reporting package, over the years we have added features and new record areas requested by clients. We have developed a database for tracking client and prospect requests for new features, and use this list for developing new versions and FH products. Today, FH is a comprehensive fire department information management package that has over 13,000 distinct agencies as clients (as of October 2006). Clients buy FIREHOUSE Software because it's the best software in the industry, but they keep using the software because we have the best support in the industry. Word of mouth continues to be the most important sales tool we have. We have been actively surveying customer satisfaction since 1997 to ensure that our clients are satisfied with the products and services. The survey results, conducted by an independent company, are used to ensure that we are focusing on what's important…..our clients.

© 2008 Affiliated Computer Services, Inc.