2nd Quarter, 2011
FireVISION is a quarterly publication from ACS Government Systems with fire-industry news, FIREHOUSE Software tips, and other helpful information. We hope you find this and future issues to be both informative and useful.

Previous newsletters are available in the Newsletters section of the FH web site. If you have any questions or concerns related to the newsletter distribution, please email: FHdocumentation@acs-inc.com. If you would like to be removed from our mailing list, see the instructions at the bottom of this email.

Follow us on Facebook and Twitter!
Follow the latest FHETS updates on Twitter and FH news on Facebook.

A new FIREHOUSESoftware.com is coming your way soon!

In August we will be launching a newly designed website - giving us a new look, consolidated information, new features, and a structure ready for tomorrow's enhancements.

When we rebuilt our website in 2008, we focused on making it easier to locate information available on the site. While this was successful for the most part, with the products and services we offer to you growing, we wanted to improve even more.

With the new website, we'll introduce a feature not uncommon. It's something designed to share and expand the ever growing FH client knowledge available...FH Forums. For several years, many of our clients have collaborated and shared ideas and resolutions together from a Yahoo Group site. Moving forward, we eagerly want to provide the opportunity to share their knowledge on FH Forums. Anyone interested will have the opportunity to register. We welcome you to see what FH Forums will provide for you.

The site redesign will prepare us for hosting more support materials as well. Updated product WebHelp will be coming as we introduce new products and enhancements to the FH suite of applications. Plus, we will continue to enhance your support options with self-help training tutorials and online videos.

So keep checking back to firehousesoftware.com throughout August to see our new look. We know you'll like the changes.

2011 FHETS is approaching fast!

Hotel and event registration for the 2011 FIREHOUSE Software Education and Training Seminar is filling up. We want you to join us!

This year's seminar is being held Tuesday September, 27 through Friday September, 30 at the Omni Hotel in the city of "Cowboys and Culture", Fort Worth, Texas.

The seminar price is $795 for four days of activities and classes. Staying with tradition, registration, FH users group meeting, and an opening night reception will be held on the 27th, followed by three jam packed days of classes and interaction with FH staff and clients. Breakfast, lunch, and between class snacks will be provided. Hotel accomodations are available for $138/night, with this special rate available to our attendees three days prior and following the seminar, based on guestroom availability. We'll continue with some of our traditional classes, as well as add new classes on our latest product releases. Class descriptions and a tentative schedule are available now.

Don't delay, go to www.myfhevents.com to register now!

If you have any questions, please contact our training coordinator at fhtraining@acs-inc.com. Come join us in Fort Worth!

Not just data management...data intelligence.

FH Analytics opens up a whole new dimension of tools for intelligent decision making. Now fire departments can use this multidirectional data analysis tool to evaluate the data collected from all modules of FH Software, gleaning critical decision-making and planning intelligence faster and more readily than ever before. The easy to navigate dashboard interface provides real time information at a glance, giving immediate insight into staff training and equipment needs, turn out and reaction times, incident compliance rates, standards of coverage, and more.

Features at a glance:

FH Standard/Enterprise/Web Compatible
Convenient dashboard view
Incorporates data for all FH Software modules
Toggle between charts, graphs and raw data with one click
Export data to Excel
Print graphs, pages or dashboards for monthly reports
Multi-directional/multi-dimensional Data Analysis

FH Analytics is just weeks away from release. Come see this powerful new option in Atlanta at Fire Rescue International. Don't miss the opportunity to add FH Analytics to your current FH software suite.

It's coming...FH Hosted Services

Let FIREHOUSE Software take your database management headaches away. FH Hosted Services is the FIREHOUSE Software application you're accustomed to with all of the module features you rely on day to day. Our skilled FH technicians can upload your FH database to our FH data center (the FH Cloud), and you (or your IT Staff) never have to worry about performing database maintenance, creating backups, or purchasing and maintaining expensive hardware again. Our IT team takes care of it all.

Once loaded, internet access from anywhere, public or private, lets you access your FH system and data LIVE. You can even have full access through an iPad. Data entry made simple!

Watch for more news on FH Hosting Solutions this winter.

Stop By and See Us
Look for us at these upcoming events in the coming months!

08/02/11 to 08/05/11: AL Assoc. of Fire Chiefs Leadership Conf., Orange Beach, AL.
08/05/11 to 08/06/11: 2011 AEMTA EMS Conference, Hot Springs, AR.
08/24/11 to 08/27/11: Fire-Rescue International 2011, Atlanta, GA.
09/16/11 to 09/17/11: New Jersey Fire Expo, Wildwood, NJ.
09/27/11 to 09/30/11: 2011 FIREHOUSE Software Education & Training Seminar, Fort Worth TX.
10/09/11 to 10/11/11: 61st Annual IL Fire Chiefs Association Annual Conference, Peoria, IL.
10/10/11 to 10/11/11: Southwestern Fire Chiefs Conference 2011, Norman, OK.
10/19/11 to 10/19/11: 13th Annual Texas Fire Marshal's Conference, Austin, TX.
10/27/11 to 10/29/11: Assoc of Fire Districts of NY 2011 Education Conf & Vendor Expo, Ellenville, NY.

Department Profile
In each newsletter, we profile a different department using FIREHOUSE Software. If you would like your department profiled, please send information about your department to: FHdocumentation@acs-inc.com.

Fire Department: Concord Fire Department
Location: Concord, New Hampshire
Fire Chief: Daniel L. Andrus
Personnel: 103 full time staff
Stations: 4
Pop. Served: 45,000
Calls: 7,000 annually
Software: FIREHOUSE Software Enterprise Edition.
Comments: Concord, the capital of New Hampshire is a short 50 miles inland from the Atlantic Ocean and about 75 miles northwest of Boston, MA. Founded in 1818, the Concord Fire Department operates 3 Engine Companies, 3 Advanced Life Support Ambulance/Rescue Companies, 1 Ladder Company, a Fire Prevention Division, Fire Department Administration, a Fire Alarm Division, and a Communications Division including regional Fire and EMS dispatch. These companies are housed at 4 stations and 3 administration/dispatch buildings. With these resources the fire department provides fire, Advanced Life Support EMS, hazardous materials response, and specialized technical rescue to the 45,000 residents throughout the 64 square mile city boundaries and provides Advanced Life Support intercept service to the surrounding communities. Concord Fire Department was the first agency in New England to provide 24 hour Advanced Life Support EMS, and is still proud to be considered one of the most progressive departments in New Hampshire.

The Communications Division provides dispatch service to the Concord Fire Department and 19 surrounding communities. The Fire Alarm Division maintains the municipal fire alarm system as well as the traffic lights for the city.

Other services provided by the Concord Fire Department include checking hazardous conditions (i.e. electrical problems, water problems, furnace and wood stove problems and inspections). We are also able to provide emergency fuel oil for furnaces. The officers of Concord Fire Department are all deputy forest fire wardens and will issue brush and campfire burning permits if conditions are suitable.

The department also offers specialized Technical Rescue able to respond to confined space, high angle, water rescues, and below grade rescue. A Hazardous Materials Response Team is available to the citizens of Concord able to control spills and leaks of hazardous materials and wastes.