Here are some new and recent events from FIREHOUSE Software.
FH Web and Firefox 52 are incompatibleTuesday, March 21, 2017
Firefox 52 and later is no longer compatible with Firehouse Web. If you are experience an issue connecting to Firehouse Web while using Firefox, please use Internet Explorer and follow the steps below to download and install the Firehouse Windows client.
Note: After installing the client, please use it instead of Firefox to connect to Firehouse Web.
1. Download the FH Web Windows Client (fhweb-client.windows.exe).
2. Double-click the newly downloaded file to launch the installation wizard.
3. Follow the instructions in the installation wizard.
4. On the Start menu, choose FH Web Edition to launch the Windows client.
5. In the Connection dialog box that appears, in Host, enter the name of
the host server or the IP address of it to connect to.
Example: cloud3.firehousesoftware.com or 188.8.131.52.
6. Click OK to connect.
7. When prompted, enter your Firehouse Web login credentials as normal.
Please feel free to reach out to Conduent FIREHOUSE support for technical assistance as needed.
FH Inspector iOS10 Patch will release 11/14/16Friday, November 11, 2016
FH Inspector 3.0.6 will be available on the App Store on Monday, 11/14/2016. This release resolves the incompatibility issue between iOS 10 and FH Inspector.
- Synchronize your current version of FH Inspector with the FH database.
- Uninstall your current version of FH Inspector.
- Update to iOS 10 or later.
- Install FH Inspector 3.0.6 from iTunes.
Important: If a cloud with a blue down arrow appears instead of the GET button for installing the new version of FH Inspector, the iPad will restore a backup of FH Inspector and its database from the iCloud, instead of installing FH Inspector 3.0.6.
- (If the cloud and arrow icon appears) Disable the backup of your current version of FH Inspector to the iCloud, then install FH Inspector 3.0.6.
Information on disabling the backup is available in Disable FH Inspector backups to the iCloud.
Important: If you are not the person in your department responsible for managing iPad updates, please forward this email to the appropriate person or team.
If you have additional questions or need other assistance, please contact us. Information on contacting FH support is available on our web site at Technical Support.
Include fhcloud\ before user name for Cloud-hosted FHFriday, October 7, 2016
In the past couple of weeks, an error message has appeared for FH Cloud-hosted customers logging into FH after a password reset was performed for their account. The message states that the operating system failed to change the password because it detected a possible attempt to compromise security. This message is appearing because of a new issue in the login process. The FH Cloud team is working to resolve this issue.
Workaround: The first time you log into FH after a password reset, include fhcloud\ before the username to avoid this message.
Important: Please ensure that this message reaches all FH Cloud users in your department.
Note: We strongly recommend that all FH Cloud users enroll in the self-management of password (SMOP) portal, so that they can reset or change their own password, unlock their FH Cloud accounts, and manage their user ID questions. Information on SMOP is available at Self-management of password (SMOP).
Windows 10 Installation - Blue Screen Issue FixedThursday, August 4, 2016
Valued FH® clients,
With the release of Microsoft’s Windows 10 Anniversary Update on August 2, 2016, the Windows 10 compatibility issues for FH Standard and FH Enterprise have been resolved. We have tested both versions of FH with the new Windows update, and have confirmed that they now install without issues.
Important: Please download and install Microsoft Windows 10 Anniversary Update, available at How to get the Windows 10 Anniversary Update. If you are not the person in your department responsible for installing this update, please forward this email to the appropriate person or team.
After installing the Windows 10 Anniversary Update, install your version of FH. Information on installing FH is available online at FH Installation Guides.
If you have additional questions or need other assistance, please contact us. Information on contacting the FH support is available on our web site at Technical Support