Company Info

What's New

Here are some new and recent events from FIREHOUSE Software.

Archived Articles
FH iWeb client is not yet compatible with iOS 11Thursday, September 21, 2017
Category: News

Testing has determined that the FH iWeb client application for accessing FH 7 through FH Web is not yet compatible with iOS 11 on iPad devices. If you have already updated your iPad to iOS 11, you can access the AppStore and install Go-Global from the GraphOn Corporation. This application connects to FH 7 in the same way as the FH iWeb client. Once installed and configured, you can access FH 7 as normal.

FH Inspector: Compatibility with iOS 11 confirmedWednesday, September 20, 2017
Category: News

Conduent Firehouse has completed testing of FH Inspector on iOS 11, and confirmed that two are fully compatible. You may upgrade your iPads to iOS 11 whenever it is convenient for you, and expect FH Inspector to function as normal.

FH Web and Firefox 52 are incompatibleTuesday, March 21, 2017
Category: News

Firefox 52 and later is no longer compatible with Firehouse Web. If you are experience an issue connecting to Firehouse Web while using Firefox, please use Internet Explorer and follow the steps below to download and install the Firehouse Windows client.  

Note: After installing the client, please use it instead of Firefox to connect to Firehouse Web.

  1. Download the FH Web Windows Client (fhweb-client.windows.exe).

  2. Double-click the newly downloaded file to launch the installation wizard.

  3. Follow the instructions in the installation wizard. 

  4. On the Start menu, choose FH Web Edition to launch the Windows client.

  5. In the Connection dialog box that appears, in Host, enter the name of 
      the host server or the IP address of it to connect to.

      Example: cloud3.firehousesoftware.com  or  13.30.8.5.

  6. Click OK to connect.

  7. When prompted, enter your Firehouse Web login credentials as normal.

Please feel free to reach out to Conduent FIREHOUSE support for technical assistance as needed. 

FH Inspector iOS10 Patch will release 11/14/16Friday, November 11, 2016
Category: News

FH Inspector 3.0.6 will be available on the App Store on Monday, 11/14/2016. This release resolves the incompatibility issue between iOS 10 and FH Inspector. 

Update process:

  1. Synchronize your current version of FH Inspector with the FH database.
  2. Uninstall your current version of FH Inspector.
  3. Update to iOS 10 or later.
  4. Install FH Inspector 3.0.6 from iTunes.

    Important:  If a cloud with a blue down arrow appears instead of the GET button for installing the new version of FH Inspector, the iPad will restore a backup of FH Inspector and its database from the iCloud, instead of installing FH Inspector 3.0.6.
  5. (If the cloud and arrow icon appears) Disable the backup of your current version of FH Inspector to the iCloud, then install FH Inspector 3.0.6.

    Information on disabling the backup is available in Disable FH Inspector backups to the iCloud. 

Important:  If you are not the person in your department responsible for managing iPad updates, please forward this email to the appropriate person or team.                                                             

If you have additional questions or need other assistance, please contact us.  Information on contacting FH support is available on our web site at Technical Support.  

 

Include fhcloud\ before user name for Cloud-hosted FHFriday, October 7, 2016
Category: News

In the past couple of weeks, an error message has appeared for FH Cloud-hosted customers logging into FH after a password reset was performed for their account. The message states that the operating system failed to change the password because it detected a possible attempt to compromise security. This message is appearing because of a new issue in the login process. The FH Cloud team is working to resolve this issue. 

Workaround: The first time you log into FH after a password reset, include fhcloud\ before the username to avoid this message.

Example: fhcloud\JoeFireman  

Important:  Please ensure that this message reaches all FH Cloud users in your department.                                              

Note: We strongly recommend that all FH Cloud users enroll in the self-management of password (SMOP) portal, so that they can reset or change their own password, unlock their FH Cloud accounts, and manage their user ID questions. Information on SMOP is available at Self-management of password (SMOP).