We would like to thank you for your continued support and use of the ever-expanding FIREHOUSE Software product line. Our customers truly are our greatest asset and the dominant force behind the products we continue to develop for Fire and EMS services.
2014 will be our 22nd year in busines providing best in class products and services to over 14,000 Fire and EMS Departments, such as yours. We are committed to continue that proud track record.
While we have made every effort to avoid price increases in the past, the cost of doing business has been steadily climbing year after year. In the previous 21 years we have increased the price of our products and services only twice, the last increase being 8 years ago.
Effective January 1st, 2014, we are increasing the price of software, technical support services, and cloud services. Depending upon your department's specific configuration, you may see an increase by as much as 8%. Your sales representative will provide you with specific details about your account, and increases, should you have any questions.
Your relationship with FIREHOUSE Software makes it possible for us to continue developing new software products and features while enabling us to provide the highest level of technical support and services today and in the future.
Thank you for your continued support.