What's New

Here are some new and recent events from FIREHOUSE Software.

Archived Articles
FHETS 2016Friday, February 12, 2016
Category: News

FHETS 2016 will be held Tuesday, September 20 through Friday September 23 at the Hyatt Regency Orange County in Garden Grove, CA.  Details to follow in a few weeks.

Upcoming Trade Shows & User TrainingFriday, February 12, 2016
Category: News

Date / Location / Event
April 18-23, 2016 - Indianapolis, IN - FDIC
May 13-16, 2016 - Long Beach, CA - Metro Chiefs
May 18-20, 2016 - Wilmington, NC - User Training
Aug. 16-20, 2016 - San Antonio, TX - FRI
Sept. 20-23, 2016 - Garden Grove, CA - FHETS User Training


FH Cloud Down Time Planned for 1.8.16 Thursday, December 24, 2015
Category: News

In our continued efforts to improve your FH experience, we are performing maintenance and updates to the FH®Cloud servers on Friday, January 8 from approximately 8 p.m – midnight CT. 

While this will result in you losing connectivity, you can simply connect again and the system will route you to a different server.

We apologize for this inconvenience but know you’ll be happy with the improved performance we’ll be able to deliver.

If you have any problems, please contact Triage Support at 1.800.921.5300 X2.

New FH Cloud Maintenance ScheduleWednesday, December 23, 2015
Category: News

FH®Cloud Users:  The 2016 schedule for monthly maintenance on all FH Cloud tiers is between 2 a.m. and 6 a.m. CT every Sunday, a time period we believe is best for the majority of fire departments and EMS's. As well, we now conduct SQL server maintenance the third Sunday of every month. 

While we don't anticipate any outages, if you experience one, please call 800.921.5300 ext. 2 for triage support and we will be happy to assist.

FHInspector 3.0.5(6) for iPadThursday, December 3, 2015
Category: News

FIREHOUSE Software is pleased to announce an update to FHInspector 3.0.5(6) for iPad. This release, version 3.0.5(6), covers minor updates and modifications to our previous 3.0 releases, and is available Thursday, 12/3/15 for download on the iOS App Store.

This version has the same system requirements as previous FHInspector version 3.0 releases. No additional updates to your FH desktop systems are required.

For more information about this release, please reference the FHInspector 3.0.5(6) product release notes.

Thank you again for giving us the opportunity to serve you. Should you need assistance with this update or any other issue, please contact FH Support at 1-800-921-5300, option 2. 

FH®Medic for iPad DeliveryWednesday, October 28, 2015
Category: News

FIREHOUSE®Software has completed development and testing work for FH®Medic for iPad.  Version 1.0 is currently pending formal certification with Apple.  For customers with priority needs, we are actively delivering this application via Apple Test Flight.  We will deliver this application via normal Apple Store channels once their approval is received.

FH ®Medic for iPad and Windows, Update for NEMSIS 2.2.2 and 3.3.4Wednesday, October 14, 2015
Category: News

As many of you are aware – and in keeping with our desire to be transparent about FIREHOUSE Software product plans - we announced several FH®Medic release dates at FHETS in September. 

 As of 10/14/15, here is the current schedule for FHMedic for Windows and iPad related to NEMSIS 2.2.2 and 3.3.4 national certification: 

  • FHMedic for Windows – Delivered as expected 10/1/15 – NEMSIS 2.2.2 updates
  • FHMedic for iPad – Target 10/15, Delivery 10/27 – NEMSIS 2.2.2 updates
  • FHMedic for Windows – Target 12/15 (unchanged) –This upcoming version has achieved national certification for NEMSIS 3.3.4
  • FHmedic for iPad– Target 12/15 (unchanged) –This upcoming version is expected to achieve national certification for NEMSIS 3.3.4 

Definitions:  Target dates for new solutions are established in advance.  Delivery dates are firm as they are actual product delivery dates. All dates may be subject to changes due to unforeseen issues or unanticipated circumstances. 

Thank you for your continued business and support.  

Shayne Boyd
Vice President, Public Safety & Justice

Xerox State & Local Solutions, Inc.
2900 100th Street, Suite 309
Urbandale, IA 50322
p 859.550.2614
e shayne.boyd@xerox.com

OK to update to Apple iOS9 if you have FH Inspector 3.04Wednesday, October 14, 2015
Category: News

Valued FH®Inspector customers: For FH Inspector 3.04 we have resolved the iOS9-specific issues, completed testing, and confirmed that no material issues remain. Please note: There are compatibility issues with IOS9 and all prior versions of FH Inspector so if you do not have FH Inspector 3.04, please install it prior to upgrading to iOS9. We are happy to assist you with this: just contact Technical Support at 800.921.5300 ext. 2 or support@firehousesoftware.com