What's New

Here are some new and recent events from FIREHOUSE Software.

Archived Articles
FH Inspector iOS10 Patch will release 11/14/16Friday, November 11, 2016
Category: News

FH Inspector 3.0.6 will be available on the App Store on Monday, 11/14/2016. This release resolves the incompatibility issue between iOS 10 and FH Inspector. 

Update process:

  1. Synchronize your current version of FH Inspector with the FH database.
  2. Uninstall your current version of FH Inspector.
  3. Update to iOS 10 or later.
  4. Install FH Inspector 3.0.6 from iTunes.

    Important:  If a cloud with a blue down arrow appears instead of the GET button for installing the new version of FH Inspector, the iPad will restore a backup of FH Inspector and its database from the iCloud, instead of installing FH Inspector 3.0.6.
  5. (If the cloud and arrow icon appears) Disable the backup of your current version of FH Inspector to the iCloud, then install FH Inspector 3.0.6.

    Information on disabling the backup is available in Disable FH Inspector backups to the iCloud. 

Important:  If you are not the person in your department responsible for managing iPad updates, please forward this email to the appropriate person or team.                                                             

If you have additional questions or need other assistance, please contact us.  Information on contacting FH support is available on our web site at Technical Support.  

 

Include fhcloud\ before user name for Cloud-hosted FHFriday, October 7, 2016
Category: News

In the past couple of weeks, an error message has appeared for FH Cloud-hosted customers logging into FH after a password reset was performed for their account. The message states that the operating system failed to change the password because it detected a possible attempt to compromise security. This message is appearing because of a new issue in the login process. The FH Cloud team is working to resolve this issue. 

Workaround: The first time you log into FH after a password reset, include fhcloud\ before the username to avoid this message.

Example: fhcloud\JoeFireman  

Important:  Please ensure that this message reaches all FH Cloud users in your department.                                              

Note: We strongly recommend that all FH Cloud users enroll in the self-management of password (SMOP) portal, so that they can reset or change their own password, unlock their FH Cloud accounts, and manage their user ID questions. Information on SMOP is available at Self-management of password (SMOP).                

Windows 10 Installation - Blue Screen Issue FixedThursday, August 4, 2016
Category: News

Valued FH® clients,

With the release of Microsoft’s Windows 10 Anniversary Update on August 2, 2016, the Windows 10 compatibility issues for FH Standard and FH Enterprise have been resolved.  We have tested both versions of FH with the new Windows update, and have confirmed that they now install without issues.

 

Important: Please download and install Microsoft Windows 10 Anniversary Update, available at How to get the Windows 10 Anniversary Update.  If you are not the person in your department responsible for installing this update, please forward this email to the appropriate person or team.

 

After installing the Windows 10 Anniversary Update, install your version of FH.  Information on installing FH is available online at FH Installation Guides.

 

If you have additional questions or need other assistance, please contact us.  Information on contacting the FH support is available on our web site at Technical Support

FHETS 2016Friday, February 12, 2016
Category: News

FHETS 2016 will be held Tuesday, September 20 through Friday September 23 at the Hyatt Regency Orange County in Garden Grove, CA.  

Register now or visit www.myfhevents.com for additional informaiton. You won't want to miss it.

Upcoming Trade Shows & User TrainingFriday, February 12, 2016
Category: News

Date / Location / Event
April 18-23, 2016 - Indianapolis, IN - FDIC
May 13-16, 2016 - Long Beach, CA - Metro Chiefs
May 18-20, 2016 - Wilmington, NC - User Training
Aug. 16-20, 2016 - San Antonio, TX - FRI
Sept. 20-23, 2016 - Garden Grove, CA - FHETS User Training

 

New FH Cloud Maintenance ScheduleWednesday, December 23, 2015
Category: News

FH®Cloud Users:  The 2016 schedule for monthly maintenance on all FH Cloud tiers is between 2 a.m. and 6 a.m. CT every Sunday, a time period we believe is best for the majority of fire departments and EMS's. As well, we now conduct SQL server maintenance the third Sunday of every month. 

While we don't anticipate any outages, if you experience one, please call 800.921.5300 ext. 2 for triage support and we will be happy to assist.