Here are some new and recent events from FIREHOUSE Software.
Include fhcloud\ before user name for Cloud-hosted FHFriday, October 7, 2016
In the past couple of weeks, an error message has appeared for FH Cloud-hosted customers logging into FH after a password reset was performed for their account. The message states that the operating system failed to change the password because it detected a possible attempt to compromise security. This message is appearing because of a new issue in the login process. The FH Cloud team is working to resolve this issue.
Workaround: The first time you log into FH after a password reset, include fhcloud\ before the username to avoid this message.
Important: Please ensure that this message reaches all FH Cloud users in your department.
Note: We strongly recommend that all FH Cloud users enroll in the self-management of password (SMOP) portal, so that they can reset or change their own password, unlock their FH Cloud accounts, and manage their user ID questions. Information on SMOP is available at Self-management of password (SMOP).
Postpone IOS 10 updates for ipadsWednesday, September 14, 2016
Testing is underway with both our FH Inspector for Ipad and FH Medic for iPad products.
We have discovered an issue with FH Inspector that cause the application to freeze up when attempting to use your inspection checklists.
Please refrain from updating your iOS until we can complete testing and correct this issue.
Windows 10 Installation - Blue Screen Issue FixedThursday, August 4, 2016
Valued FH® clients,
With the release of Microsoft’s Windows 10 Anniversary Update on August 2, 2016, the Windows 10 compatibility issues for FH Standard and FH Enterprise have been resolved. We have tested both versions of FH with the new Windows update, and have confirmed that they now install without issues.
Important: Please download and install Microsoft Windows 10 Anniversary Update, available at How to get the Windows 10 Anniversary Update. If you are not the person in your department responsible for installing this update, please forward this email to the appropriate person or team.
After installing the Windows 10 Anniversary Update, install your version of FH. Information on installing FH is available online at FH Installation Guides.
If you have additional questions or need other assistance, please contact us. Information on contacting the FH support is available on our web site at Technical Support
FHETS 2016Friday, February 12, 2016
FHETS 2016 will be held Tuesday, September 20 through Friday September 23 at the Hyatt Regency Orange County in Garden Grove, CA.
Register now or visit www.myfhevents.com for additional informaiton. You won't want to miss it.
Upcoming Trade Shows & User TrainingFriday, February 12, 2016
Date / Location / Event
April 18-23, 2016 - Indianapolis, IN - FDIC
May 13-16, 2016 - Long Beach, CA - Metro Chiefs
May 18-20, 2016 - Wilmington, NC - User Training
Aug. 16-20, 2016 - San Antonio, TX - FRI
Sept. 20-23, 2016 - Garden Grove, CA - FHETS User Training
New FH Cloud Maintenance ScheduleWednesday, December 23, 2015
FH®Cloud Users: The 2016 schedule for monthly maintenance on all FH Cloud tiers is between 2 a.m. and 6 a.m. CT every Sunday, a time period we believe is best for the majority of fire departments and EMS's. As well, we now conduct SQL server maintenance the third Sunday of every month.
While we don't anticipate any outages, if you experience one, please call 800.921.5300 ext. 2 for triage support and we will be happy to assist.
FHInspector 3.0.5(6) for iPadThursday, December 3, 2015
FIREHOUSE Software is pleased to announce an update to FHInspector 3.0.5(6) for iPad. This release, version 3.0.5(6), covers minor updates and modifications to our previous 3.0 releases, and is available Thursday, 12/3/15 for download on the iOS App Store.
This version has the same system requirements as previous FHInspector version 3.0 releases. No additional updates to your FH desktop systems are required.
For more information about this release, please reference the FHInspector 3.0.5(6) product release notes.
Thank you again for giving us the opportunity to serve you. Should you need assistance with this update or any other issue, please contact FH Support at 1-800-921-5300, option 2.
FH®Medic for iPad DeliveryWednesday, October 28, 2015
FIREHOUSE®Software has completed development and testing work for FH®Medic for iPad. Version 1.0 is currently pending formal certification with Apple. For customers with priority needs, we are actively delivering this application via Apple Test Flight. We will deliver this application via normal Apple Store channels once their approval is received.